Returns & Refund Policy
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt and will only be exchanged once the returned product has been examined and verified as saleable.
To return any items, please contact Customer Service through an email on firstname.lastname@example.org
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.
Postage will not be refunded.
Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Kal Hans Naturals Online is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
- Return/exchange requests are subject to an inspection and checking by the Kal Hans Naturals Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
- Each item can only be exchanged once. No cash refunds are permitted.
- An item is eligible for return if it fulfills any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
- Product packaging not opened, product not used.